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FAQ
Accessibility Testing FAQ
Alana is an accessibility testing marketplace where companies and consultancies work with vetted testers who have lived experience using assistive technology. This FAQ explains how matching works, how engagements are priced, what testers need to participate, and how findings are delivered in structured formats teams can act on. The goal is practical clarity for both sides of the marketplace: organizations that need high-quality accessibility evidence and testers who want paid work grounded in real-world assistive technology usage. If you are evaluating Alana, start with the company and tester sections below, then review related pages for process details, pricing options, and onboarding paths.
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How Alana works
Step-by-step process for requests, matching, and findings delivery.
Pricing
Pilot, standard, and custom engagement options in the marketplace model.
Company onboarding
Submit a testing request and define your assistive technology priorities.
Tester onboarding
Create a profile and get matched to paid accessibility testing work.
For Companies
What is Alana?
Alana is an accessibility testing marketplace that connects companies with vetted testers who bring lived experience using assistive technology in daily life.
How does matching work for companies?
Companies submit scope details and assistive technology priorities. Alana matches requests with vetted testers based on lived experience, capability fit, and availability.
What types of products can be tested?
Alana supports web applications, SaaS products, mobile experiences, and key user journeys where real assistive technology behavior matters.
How are findings delivered?
Findings are delivered in a structured format with issue descriptions, reproducible steps, environment context, severity guidance, and WCAG references.
How quickly can testing start?
Timeline depends on scope and required assistive technology coverage, but many engagements can be matched and started within days.
Does Alana replace automated accessibility tools?
No. Alana complements automated checks by adding lived-experience insights from vetted testers using real assistive technology workflows.
What WCAG coverage can Alana support?
Alana engagements commonly map findings to relevant WCAG criteria, especially where manual and user-centric testing is needed for practical validation.
How does pricing work for companies?
Alana uses per-engagement pricing. Companies pay for scoped testing work, and testers are paid per job based on complexity and coverage requirements.
Can consultancies use Alana on behalf of clients?
Yes. Accessibility consultancies can use Alana as overflow capacity and keep client relationships while using marketplace matching and structured outputs.
For Testers
Who can become a tester on Alana?
People with real lived experience using assistive technology, including screen readers, keyboard-only workflows, magnification tools, and related methods.
How do I apply as a tester?
Create a profile with your assistive technology setup, testing strengths, timezone, and availability. Alana reviews profiles before matching opportunities.
Do testers need formal certifications?
Formal certifications are not always required. Demonstrated lived experience, reliability, and clear reporting quality are key factors in vetting.
How are testers paid?
Testers are paid per job. Compensation reflects project scope, expected effort, and assistive technology requirements.
What kind of work will I receive?
Most projects involve scoped accessibility testing tasks, user journey reviews, and issue reporting using structured templates.
How are projects matched to my profile?
Matching considers your assistive technology usage, testing types, language, availability, and project fit.
What does good issue reporting look like?
Good reporting includes clear barrier descriptions, reproducible steps, relevant environment details, and practical notes teams can use to fix issues.
Can I choose when I am available?
Yes. Testers can set and update availability so matching focuses on opportunities they can realistically complete.
Does Alana support long-term tester participation?
Yes. As more companies and consultancies run engagements, testers can receive repeat opportunities aligned with their lived experience and strengths.
Additional notes on scope and coverage
Alana engagements are meant to produce usable evidence for teams making product decisions. That means finding barriers in realistic contexts, documenting what happened clearly, and mapping outcomes to standards where appropriate. For many organizations, this closes the gap between automated detection and user reality. For testers, it creates a structure where lived experience is treated as professional expertise and paid accordingly.
If your organization needs detailed process information, review /how-it-works. If you need budget planning details, review /pricing. If you are ready to submit or apply, use /for-companies or /for-testers.